CONTACT
Get in touch
All inquiries go to one inbox: hello@tokyocarry.com. We respond within 24 hours, Monday through Saturday, Tokyo time (GMT+9).
What are you writing about?
Tap a reason below to open a pre-filled email. Or just write to hello@tokyocarry.com with whatever's on your mind.
Order help
Where is my order, can I cancel it, change the address, etc. Please include your order number.
Product question
Specs, compatibility, dimensions, materials — anything we didn't cover on the product page.
Personal shopper
Something specific from Japan that isn't in our catalog. Send a link or photo and we'll see if we can source it.
Response times
We aim to respond to every email within 24 hours during our working days (Monday–Saturday). The team in Tokyo handles morning replies, Seattle handles afternoons US time, so you'll typically get an answer the same day or next day no matter where you are.
For urgent shipping issues (order delayed past expected delivery, customs problem, damage on arrival) please put URGENT in the subject line and include your order number. We watch that flag.
Where we are
Tokyo (shipping operations): Tokyo, Japan. We don't have a public retail storefront — orders are checked, packed and shipped from Tokyo.
Seattle (company HQ): Cross-Market Holdings LLC, 1211 E Denny Way A17, Seattle, WA 98122, USA. This is the legal entity that operates Tokyo Carry.
Social
We're not on social media yet. For new arrivals and sourcing requests, email hello@tokyocarry.com — a real person in Tokyo or Seattle will answer.